Common Issues
A feature is missing
Navigation is permission-aware. Ask an administrator to check your permission group. Work From Home items are also hidden when the organization has disabled that module.
Some routes retained in the codebase intentionally display a coming-soon placeholder and are not documented as shipped features.
Data looks stale
- On mobile, pull down on a list that supports refresh.
- On web, use the screen's Refresh control when present, then reload the page.
- Sign out and sign back in if your permissions or account assignments just changed.
Clear web app data
Use this only when normal reload and sign-in steps do not fix a stale web session.
- Sign out of ZenDash HRM.
- Open the browser's site-data or storage settings for the ZenDash HRM domain.
- Remove cookies and local storage for that domain only.
- Reload the app and sign in again with Workspace ID, Email, and Password.
Clearing site data removes the saved session, remembered workspace, theme, and locally cached preferences on that browser.
Mobile app recovery
Sign out and reopen the app first. If the problem persists, update ZenDash HRM through your organization's distribution channel. Reinstall only after confirming that you can sign in again and that your organization permits it.
A request failed
Keep the visible error message and the time of the attempt, but do not include passwords, setup secrets, employee documents, or sensitive profile data in a support report. Contact your HR administrator or the support channel provided by your organization.